Your privacy matters to us. This Policy explains exactly what personal data helpspin collects, why we collect it, how we use it, and what rights you have as a Filipino player under Philippine law.
Last Updated: June 2026 | Effective: June 1, 2026
This Privacy Policy ("Policy") describes how helpspin ("helpspin," "the Company," "we," "us," "our") collects, uses, discloses, retains, and protects personal information provided by users ("Player," "User," "you," "your") of the helpspin online gaming platform available at helpspin.app and all associated services, interfaces, and communications.
helpspin is a PAGCOR-licensed online gaming operator and is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines. We take the privacy and security of your personal data seriously and have implemented technical and organizational measures appropriate to the nature of the data we process.
By registering a helpspin account, using the platform, or communicating with helpspin's support team, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Policy. If you do not agree, please do not register or continue to use the helpspin platform.
This Policy should be read alongside helpspin's Terms & Conditions. Capitalized terms not defined herein have the meanings given to them in the helpspin Terms & Conditions.
For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, helpspin is the personal information controller responsible for the personal data of Players collected through the helpspin platform. helpspin has designated a Data Protection Officer (DPO) as required under the DPA. Players may contact the DPO for privacy-related inquiries, complaints, or to exercise data subject rights. Contact details are provided in Section 14 of this Policy.
helpspin collects the following categories of personal data that you provide when registering, verifying your account, using the platform, or communicating with helpspin:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government ID number (PhilSys, Passport, UMID, Driver's License), selfie or photo for liveness verification |
| Contact Data | Philippine mobile number, email address, home address, city (e.g., Manila, Cebu, Davao) |
| Financial Data | GCash account number, PayMaya details, BPI/BDO/Metrobank account information provided for withdrawals, deposit history, withdrawal history, account balance |
| KYC Documents | Copies of government-issued ID, proof of address documents, source of funds declarations submitted for verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
When you access the helpspin platform, certain technical data is collected automatically through your browser or device:
helpspin may receive personal data about you from third-party sources including payment service providers (GCash, PayMaya) when you link your account or initiate transactions, identity verification service providers used for KYC compliance, fraud prevention and anti-money laundering screening services, and PAGCOR or other regulatory authorities where required by law.
helpspin processes your personal data for the following purposes:
helpspin processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
helpspin shares personal data with carefully selected third-party service providers who process data on our behalf, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank); identity verification and KYC service providers; cloud infrastructure and hosting providers; fraud detection and security service providers; customer support platform providers; and game content providers operating within the helpspin platform. All service providers are contractually obligated to process your data only as instructed by helpspin and to maintain appropriate security measures.
helpspin will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities when required to do so by law, court order, or legitimate regulatory directive. helpspin will notify affected Players of such disclosures to the extent permitted by law.
helpspin does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared with third parties only as described in this Section and only to the extent necessary for the stated purpose.
In the event of a merger, acquisition, or sale of helpspin's business or assets, your personal data may be transferred to the acquiring entity as part of the transaction. helpspin will notify affected Players via in-platform notification or email prior to any such transfer and will ensure that the receiving entity is bound to equivalent data protection standards.
helpspin retains your personal data for as long as your account is active and for such additional periods as required to fulfil the purposes described in this Policy or to comply with legal obligations. Specifically:
Upon expiry of the applicable retention period, helpspin will securely delete or anonymize your personal data in accordance with the NPC's guidelines on data disposal.
helpspin implements technical and organizational security measures appropriate to the risk level associated with the personal data we process. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the helpspin platform; encryption of stored sensitive data including KYC documents and financial information; role-based access controls limiting employee access to personal data on a need-to-know basis; multi-factor authentication for internal system access; regular security audits, vulnerability assessments, and penetration testing; and incident response procedures for detecting, reporting, and containing personal data breaches.
Important: While helpspin employs robust security measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your helpspin login credentials. Do not share your password with anyone — helpspin staff will never ask for your password.
In the event of a personal data breach affecting your rights and freedoms, helpspin will notify the National Privacy Commission within 72 hours of discovery, as required under the DPA. Affected Players will be notified without undue delay where the breach is likely to result in high risk to their rights.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by helpspin:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to be informed about how helpspin collects and processes your personal data — which is the purpose of this Policy. |
| Right to Access | You may request a copy of the personal data helpspin holds about you and information about how it is processed. |
| Right to Rectification | You may request correction of inaccurate or incomplete personal data. For account details, this can often be done directly through your helpspin account settings. |
| Right to Erasure | You may request deletion of your personal data where processing is no longer necessary, subject to helpspin's legal retention obligations under PAGCOR requirements and the AMLA. |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes. You may unsubscribe from marketing communications at any time. |
| Right to Data Portability | You may request a copy of personal data you have provided to helpspin in a structured, machine-readable format. |
| Right to Complain | You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe helpspin has processed your data in violation of the DPA. |
To exercise any of the above rights, contact helpspin's Data Protection Officer as described in Section 14. helpspin will respond to verified data subject requests within thirty (30) days of receipt.
helpspin uses the following types of cookies and similar tracking technologies on the platform:
You may control non-essential cookies through your browser settings. Most modern browsers — Chrome, Safari, Firefox, and the browsers on Android and iOS devices commonly used in the Philippines — allow you to view, manage, block, or delete cookies through the browser's Settings or Privacy menu. Please note that disabling essential cookies will affect your ability to log in to helpspin and use core platform features.
21+ ONLY. helpspin strictly prohibits the use of the platform by persons under 21 years of age, as required by PAGCOR and applicable Philippine law. helpspin does not knowingly collect personal data from persons under the age of 21. If helpspin discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be terminated. If you believe a minor has registered on helpspin, please contact us immediately.
helpspin performs age verification as part of the mandatory KYC process. Players must provide valid Philippine government-issued photo identification confirming they are 21 years of age or older before full account access and withdrawal privileges are granted.
Some of helpspin's service providers — particularly cloud infrastructure providers and certain game content suppliers — may process personal data outside the Philippines. Where such cross-border transfers occur, helpspin ensures that appropriate safeguards are in place as required under Section 21 of the Data Privacy Act. These safeguards include contractual data processing agreements incorporating standard data protection clauses, and verification that receiving jurisdictions provide an adequate level of data protection comparable to Philippine standards.
helpspin does not transfer personal data to jurisdictions without adequate data protection frameworks without your explicit consent or unless required by applicable Philippine law.
helpspin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, helpspin will notify registered Players via email notification to the address on file, an in-platform notification displayed upon next helpspin login, or by posting the revised Policy on this page with an updated effective date. Your continued use of the helpspin platform after the effective date of any revised Policy constitutes acceptance of the updated terms. We encourage you to review this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, you may contact helpspin's Data Protection Officer through helpspin's 24/7 live chat support available on the platform, or by written communication to helpspin's registered address as filed with PAGCOR. helpspin's general support contact email is displayed in the footer of every page on this site.
All data subject rights requests must be submitted in writing and will require identity verification before helpspin can process the request. helpspin targets a response time of thirty (30) calendar days for all data subject rights requests, subject to complexity and any applicable extensions permitted under the DPA.
If you are not satisfied with helpspin's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (privacy.gov.ph).
Six ways helpspin protects your personal information every day
Every helpspin login session, deposit, and withdrawal is protected by 256-bit SSL encryption — the same standard used by major Philippine banks. Your data in transit is unreadable to third parties.
helpspin processes all player data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012. Our designated DPO ensures ongoing compliance with NPC issuances and guidelines.
helpspin does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used only to operate the helpspin platform and comply with legal obligations.
helpspin recognizes and honors all data subject rights under the DPA — including access, rectification, erasure, and portability. Submit requests via live chat and receive a response within 30 days.
Identity verification on helpspin meets PAGCOR and AMLC standards. Your KYC documents are stored with encryption, access-controlled, and retained only for the legally required minimum period.
In the unlikely event of a data breach affecting your rights, helpspin will notify the NPC within 72 hours and inform affected Players without undue delay — as required under the Data Privacy Act.
helpspin is built on transparency, PAGCOR licensing, and genuine respect for Filipino players' privacy. Join over 2 million players who trust helpspin with their gaming and their data.
21+ only. Play responsibly. PAGCOR-licensed. Data handled under Philippine DPA.